For years, businesses had the traditional type of phone system. These days, with the advent of VoIP, some or all of your voice traffic may be on your network. Today’s network consists of hardware and software from a variety of vendors and service providers and all must integrate seamlessly. This combination of computers, servers and applications is referred to as Unified or Universal Communications (UC).
Imagine a day when this ecosystem isn’t functioning properly–network down, server malfunction, phones not working, or insufficient bandwidth while your salespeople are giving a web presentation and the quality of the voice and video is poor. These events can result in unacceptable Quality of Service (QoS), which translates to poor Quality of Experience (QoE) for users. Having a tool that constantly monitors your voice and data network can quickly identify and solve these issues.
Do You Have a “Single Pane of Glass” View of Your Voice Network?
Your voice quality now relies on the network, which determines the quality of your communications with your employees and clients. If you have poor quality, your business may suffer. Visibility to every component or device on your network is critical.
Here’s How We Can Help
- VXPulse monitors all or part of the unified communications ecosystem and allows for top-notch quality of service and an optimum quality of experience for both your employees and customers.
- Microsoft® Lync’s powerful features and VXSuite’s analytics combine in a cloud-based system that’s perfect for any business.