Every business needs a call accounting
system to solve problems they don't know
they have!Telecommunications costs are one of the largest monthly expenses for any
organization, and typically have the least amount of control. Reports provide
critical information on how your telephone system is being used or abused.
Reports provide managers across the enterprise with information that allows them
to manage their departments more effectively.
Lower Usage
Costs…Fewer & Shorter Calls
It can lower telephone usage up to 30% because, when reports are distributed,
the visibility and accountability of phone activity means that employees make
fewer and shorter personal and unnecessary calls, thus lowering costs.
Improve
Employee Productivity - Positive Impact on FTE
By eliminating unnecessary calls, employees will be more productive. Labor
costs associated with a phone call are generally ten times more expensive than
the actual cost of the call.
Optimize
Phone System Configuration
Verify the correct routing of calls Confirm if all trunks are operating properly
Show if you have too many trunks Identify unused extensions.
Learn How
Toll-Free Numbers Are Being Used Sales and Marketing departments can
use reports to show:
Where calls are coming from (city/state) Who is calling on those numbers Who
is answering those calls Many employees think these calls are free and give this
number to family and friends. Reports show who is receiving calls on these lines
and will reduce this misuse of company resources and lower costs.
Reduce
Directory Assistance Costs
Directory Assistance calls can be as much as $2.50 per call. Reports show who
is misusing this service and will discourage the use of this expensive habit.
Allocate
Costs to Departments, Tenants, and Projects
Summary reports, sorted by cost center, allow phone charges to be allocated
to departments, tenants or projects. Charges can include equipment as well as
usage costs.
Trend Call
Activity Graph reports show call activity over a period of time to:
Justify
request for additional staffing and help prepare more accurate budget forecasts.
Track Sales
Activity
Summary and detail reports by extension show who is being called, who is
calling in, which cities are being called and which sellers are the most and
least effective. Managers can use reports to manage, motivate, evaluate, train
and compensate employees based on actual call activity. |