Call Accounting is Our Business
CONNECTIONS was founded in 1986 when Jon Giberson decided customers deserved options in choosing a call accounting system. Traditionally, customers had to take the system that was sold with the PBX or go shopping to multiple vendors to find the right solution.
With over fourteen years of experience in the telecom industry, Jon was in a position to recommend the right call accounting solutions that met each customer’s specific needs. Representing multiple best-in-class products over the years, he has made CONNECTIONS a leader in the call accounting marketplace and has provided options and choices to hundreds of customers.
Over the years, our customers have brought us a wealth of knowledge about their industries and the communities they serve. That’s why we listen to you, realizing each business has different facets that make it unique. We listen so we can understand your needs and help you achieve your goals.
CONNECTIONS’ objective is to achieve and maintain a position of leadership in the telecommunications industry as a specialist in the area of call accounting and other telecom cost control tools.
CONNECTIONS’ mission is to provide customers with the best-in-class options to save money and optimize their telecom systems and processes.
Through our alliance partners, we have a well-rounded offering of products and services to help customers become more efficient and save money.
We know that the telecommunications industry is a very small world. Having been in the trenches since 1972, Jon recognized there were many other companies who could provide his customers with added value. Therefore we have added a number of service offerings to our portfolio in addition to call accounting. We like and trust these people and you can too.
We want to educate you and make you as passionate about call accounting as we are. We travel around the country spreading the message in the form of presentations to local, regional and international user groups. Check our contact page to learn about having us present to your user group.
We pride ourselves on the relationships we build with our prospects. We know how budget cycles work, so we are not a pushy, high-pressure company. Instead, we want you to feel comfortable with us, before and after you purchase a system.
We listen to your needs and make sure you get the expected results from your purchase. If you are not satisfied, neither are we. We know it’s rare, but we offer a 100% satisfaction guarantee with everything we sell. As Jon always says, “Nobody wants egg on their face.”
CONNECTIONS plays a role in your ongoing support with the products you buy. All of our customers have the advantage of being supported directly by the manufacturer’s technical support department for “blue-ribbon” U.S. based support. But, again, CONNECTIONS is here for you every step of the way. We are your advocate. If for any reason you need our help, just call.